Q: How do I get an appointment?
Call 540-347-4400 during office hours (M-F 7:00 AM to 4 PM).
If you have an urgent problem or want to be seen after normal business hours, please call our urgent care clinic, Family Docs On Call, at 540-341-1734 .
(M-F 5 PM to 10 PM; Sat 10 AM to 8 PM; Sun 11 AM to 6 PM).
Please note: Our receptionists are available to take your call 1-hour prior to the clinic hours above Sunday-Friday and 2-hours before on Saturday.
Piedmont Family Practice and Family Docs On Call accept most major insurances. We also accept local checks, major credit cards (Visa, Discover, MasterCard, American Express) and cash.
Q: What insurance companies do you accept, and do I need a referral?
How we work with you to file Insurance Claims:
For patients who have insurance coverage and a valid insurance card, we will submit claims to the insurer requesting reimbursement for services rendered. Our office submits both electronic and paper claims. Patients will be responsible for any balance unpaid by their insurer.
How to obtain an Insurance Referral:
A direct line, (540) 341-1724, is for our insurance referral staff. If you are unable to speak with someone at the time of your call, please leave a message with your request. Before a referral can be completed, the patient must be seen and evaluated by one of our providers. This provider will give you a referral request slip that details the information you need to expedite this process. Please allow three full business days to complete your referral. Because we do not fax referrals, please be sure to pick-up your referral prior to your specialist appointment.
If you have questions, wish to set up a payment plan, or apply for financial hardship; please call our billing staff at 540-341-1711, Monday through Friday.
Who to Contact for Billing Related Questions:
Talk to a Billing Representative: (540) 341-1711
Talk to a Insurance Referral Specialist: (540) 341-1724
Participating Insurance Providers:
Aetna US Healthcare
(non-HMO Products) PPO, MC, EPO, Prudential plans.
(Alliance PPO, MDIPA Preferred (POS), MDIPA HMO, Optimum Choice Preferred (POS), Optimum Choice HMO, MAMSI Life & Health (Indemnity))
Anthem Blue Cross/Blue Shield
(HealthKeepers HMO, PPO-Key Advantage,
Cost Alliance, BC/BS Indemnity)
Blue Cross Blue Shield Federal Employees
Cigna Healthcare of Mid-Atlantic
Private Healthcare Systems - PHCS
(Fortis, Guardian) Effective 10/01/01
Q: I need to have some lab tests, what do I do?
That depends on your insurance.
In order for you to get lab work a provider must have ordered the labs or requested a follow up appointment for the labs. If a specialist outside of Piedmont has ordered them and your insurance allows our lab to draw, this can be scheduled as a nurse visit.
Most labs require an 8 hour fast. We do not recommend that you avoid water as well as it important to stay hydrated. Usually vitamins and regular medications swallowed with water are OK even just before a visit.If the test requires different instructions than these, you should be informed.
Q. What are billing procedures?
Piedmont Family Practice uses billing procedures in line with national and local standards. If your insurance information is current, your carrier will be billed directly by us. You may responsible for a co-pay and/or deductible. Consult your own plan for this information. There are billing representatives willing to assist you if you have questions. They can be contacted at 540-341-1711 from 8:00 AM to 4:30 PM Monday through Friday.
Q: How do I get refills on medications?
Please phone your pharmacy directly for refills. Your pharmacist has the most accurate information needed to expedite this process. Since some prescriptions require preauthorization, please allow 48 hours for your refill to be completed. Please check with your pharmacist to ensure your prescription is ready.
In the event a written prescription is required, as for controlled substances and mail order pharmacies, please call our main line at 540-347-4400.
Q: How do I get my records transferred or copied?
You must fill out authorization to release medical information form. If it is a child and they are over 18 the child must sign form. If a record is being forwarded to a provider you have been referred out to then there is no charge. There is no charge for a copy of immunization records only. Legally we have 15 days to get the records transferred to appropriate areas. We will do our best to get them where they need to be as soon as we can, especially if urgent matter.
When you request your records, you receive a copy of the original records located in the medical facility. There are many steps taken to provide copies of the medical records, and the process is very labor intensive. The chart must be pulled, the records selected based on dates or treatments requested, the authorization validated and the records reviewed for legibility and to ensure confidentiality. Then copies are made of the appropriate pages, each page is replaced in the chart exactly how it was found, and the chart must be filed or put back into circulation. The package is then sent per your request.
Charges for services and copies of medical records are regulated by the State of Virginia.
Q. What do I do for medical help after hours?
Illness doesn't always abide by a 9 to 5 schedule. Piedmont Family Practice has a physician available to you 24 hours a day, 7 days a week, 365 days a year. If you have an urgent medical problem we recommend you contact our after hours clinic Family Docs On Call (hours M-F 4 PM to 9 PM; Sat 8 AM to 8 PM; Sun 10 AM to 6 PM) at 540-341-1734.
For urgent, acute problems only, a physician may be reached by calling our main number at (540) 347-4400. A physician will return your call in an expeditious manner. Please be respectful of this after hours service for urgent problems only.
Otherwise a doctor can be contacted by dialing 540-347-4400 and following the prompts.
Q: How do I make an appointment with the nutritional educator?
Patients can make an appointment by calling the appointment line 540-347-4400.
Registered Nurse/Certified Diabetic Educator
Joanna has been a Registered Nurse since 1988, after completing pre-requisite course work and clinical experiences at The Altoona Hospital School of Nursing in conjunction with Penn State University and Germanna Community College.
Joanna has been certified by the American Association of Diabetes Educators (AADE) since 2004, after completing intensive coursework and two years of clinical experience working with the diabetic population of patients and their families at Piedmont Family Practice and successfully passing a national certification exam. She attends national conferences annually and local seminars regularly to stay abreast of the newest treatment modalities available through both medications and lifestyle modifications of diet and exercise.
Joanna also works with patients and their families in prevention of diabetes and heart disease with counseling for weight loss, cholesterol and blood pressure management as key focuses with the team of physicians, nurse practitioners and staff at Piedmont Primary Care for wellness maintenance.
- Hypoglycemic Management
- New Type 2 Diabetic Counseling and ongoing assistance to control disease and prevent complications
- Management Assistance of Insulin Usage of Type 1 diabetics
- Metabolic Syndrome (Pre-Diabetes) Management to prevent Diabetes
- High Cholesterol management with diet and exercise as adjunct to RX's
- Hypertension (same as above); Hypotension
- Weight Loss in both children and adults to prevent or overcome obesity
- Weight gain assistance as in eating disorders
- Lactose Intolerant Diet
- Celiac Disease (Gluten/wheat intolerance)
- Monthly support groups for diabetics
Q: What if I can't make my appointment?
At Piedmont Family Practice, we strive to make appointment times convenient and allow for same day appointments for our patients. If you have made an appointment, and are unable to make your visit, please call as soon as possible to cancel your appointment. This allows patients who may need to be seen on an urgent basis to have your spot.
Missed appointments restrict access for others, and prevent our practitioners from being available for other urgent needs. If you miss your appointment without cancellation, or fail to cancel within 12 hours of your appointment, you will be charged for your missed visit.
We understand that problems arise and visits need to be rescheduled. Please extend courtesy to other patients by canceling your visit if you are unable to show.
Q: When will I get my lab results?
Routine labs generally take about 3-4 business days to return. Less common labs may need to be sent to a special location and may take weeks to process. All patients will receive results for any lab or test ordered by our practitioners. We do not have results for tests ordered by specialists. (One exception is "normal" results of Mammograms done at Fauquier Hospital. These will be sent to you directly from the hospital.)
Please allow 2 weeks to receive lab and x-ray results. Please allow four weeks to receive Pap smear results. Call our office if you have not received your results by this time. If we process a lab test by request of a specialist, we will forward the results to that specialist's office. Please call them for the results.
Q: It's snowing - are you open?
We do our best to be open for scheduled business hours. However, during inclement weather, we may open one to two hours late to ensure the safety of our patients and staff. We try to contact patients as soon as we know of a delay. To better assist us, please ensure we have your most accurate day and evening phone number. On bad weather days, please call the office to confirm your appointment.